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Understanding How Speech Analytics Can Reduce Customer Service Agent Attrition

Speech Analytics has been available to contact centers for the last couple of decades but only recently have leading contact centers come to view the technology as an absolute must-have for delivering a superior customer experience as well as addressing the common causes of agent attrition. There are many causes for agent attrition including ineffective training, inaccurate and unfair agent evaluations, lack of training resources to target coaching, limited opportunity for self-development and no incentives and limited opportunity for income growth. With interaction analytic software immediately providing agent scoring, supervisors spend less time doing evaluations of agents and more time coaching.

Scrum and Kanban: Tendency of Facilitation?

Agile Development is a general term that includes a number of software development methodologies, among them are Extreme Programming, Scrum, Crystal, Lean Development, Dynamic Systems Development Method (DSDM) and Feature-Driven Development (FDD). Kanban is often referred to as Agile methodology, inasmuch as it is often used together with Scrum principles, but it was actually developed by Toyota back in the 1950s. Despite the fact that each methodology has a unique approach and particular principles, all of them have similar distinctive features such as flexibility, lightness, focus on constant development and goal orientation. Today we would like to cover Scrum and also Scrum hybrid with Kanban.

Why There’s a Greater Need for Anti Piracy Software Nowadays

In this age of modern technological advancements, piracy has remained to be unbeaten. This article will try to explain why we must have sophisticated software to stop piracy.

Online Task Management Is Connected to Profits Directly

Projects are what keep businesses going and are what define success for businesses of all sizes. This means that projects need to be tracked and monitored to ensure that they are completed within time constraints and that profitability is maintained at the highest levels. Projects and how they are completed and managed are directly tied to profits for any business of any size.

Understanding The Importance Of Advanced Workforce Management Software

Call it the beauty or a restraint of small and mid-sized businesses, workforce management always remains a continual source of concern for business owners who want complete control over staff productivity, staffing needs, and staff communications. After all, for the lack of control, things go haywire instead of following a preset direction. Hence, for business owners, it becomes imperative to streamline their workforce in a way that it never poses any serious challenges to the management.

4 Important Facts To Consider Before Designing A Hotel App

If you are not someone who has completely cut off himself or herself from the world of technology you must be aware of the impact that the apps have created. The mobile applications have made it large in the business thereby enabling every person to get hooked on to their smart phones.

Securing Proper Chiropractic Software of EHR Pays Off in 2016

Currently, many chiropractors are forced to allow more patients than they can handle to their office. This is in part due to demand for their services, as many are finding the benefits included in chiropractic care. However, it’s also due to doctors needing to sustain an income.

Chiropractors Steer Clear of Billing Scares by Using Outside Sources

Insurance has gotten very complicated, and most chiropractors don’t have the desire or time to keep up with it. That’s why they are turning to outsourced service that handles billing for chiropractic offices. While having an integrated EHR system is helpful, it can also be complicated at first.

The iBeacon App Development Solution for Internal and External Corporate Functions

Apple’s iBeacon uses Bluetooth Low Energy devices such as tablets and smartphones to send information. It holds great promise for automating and personalising several functions via compatible apps or operating systems.

2 Effective Ways Export Software Helps Your Business

Export business is spreading its wings across the international borders. As the business entities are increasing in greater number in these days, complication is also finding its way. Treachery and crime are common and thus, it is very important to maintain export rules and regulations.

QuickBooks Technical Support: Everything You Should Know About

The software’s primary purpose is to abate the “primitive” use of multiple tables, spreadsheets and tracking sheets necessary to document and maintaining the accounting errands of a company. It can also be customized based on the needs of the business utilizing the software. Every business unit existing on earth requires a set of individuals who can connect the dots between the product maintenance and the customer satisfaction.

The Silo Effect In Software Testing

People may not know what the silo effect actually means. But everything is simple. The silo is the situation when somebody’s opinion, idea and plan are limited by the existing prejudices and experience of other people.

A JOHN Cosmos Where E Doesn’t Equal M-Squared C

By rights the Cosmos should be totally random, without design, without any significant structure, without any sort of fine-tuning that allows even things like hydrogen atoms to exist. Yet that’s not what we see. We do see order instead of chaos; we do see laws, principles and relationships instead of anarchy; we do see, apparently, fine-tuning and design instead of randomness; we do see repeating and consistent patterns and symmetries; we do see emergent complexity. What’s the explanation?

What Internet of Things Can Do and How It Helps?

Internet of Things has been gaining popularity since the last few years. Individuals and organizations have been adopting IoT as it offers several benefits. It is a promising field in the world of technology.

Desktop Management for Remote Workers Bringing a Unified Solution for IT Staff – Part I

The time has arrived now IT staff can easily perform a unified desktop management for remote workers, remote offices, and local networked users for small-and medium-size businesses (SMBs). It should not be difficult or a mystery to simplify complex automated tasks for remote workers as if they were local networked users on software application deployment, inventory and patch management, software application usage, and performing common administration tasks on each computer with just internet connection. A new collaboration tool for IT staff to send out important communication to remote workers to get their attention fast via a concept call desktop alert.

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